How The Mobile Cigar Lounge Scaled to $1.2M

The Mobile Cigar Lounge is a premium service provider that curates luxury cigar experiences for private events. Specializing in weddings, corporate events, and upscale private gatherings, they offer an unparalleled cigar lounge experience that adds sophistication and exclusivity to any occasion.

The Challenge

As The Mobile Cigar Lounge expanded, their bespoke sales process became increasingly complex. Their team struggled with:

Inconsistent lead follow-up and sales tracking

Lack of automation, resulting in manual and time-consuming tasks

Disjointed communication within the sales and operations team

Limited scalability due to outdated systems

The Solution

The Business Catalyst designed and implemented a custom CRM solution tailored to The Mobile Cigar Lounge’s unique sales workflow. Key features included:

  • Streamlined Sales Pipeline

    A customized pipeline that automated lead tracking and follow-up.

  • Automation of Repetitive Tasks

    Email sequences, reminders, and client onboarding were fully automated.

  • Team Collaboration Tools

    Improved internal communication and accountability for the 8-member sales and operations team.

  • Comprehensive Training

    Detailed training videos and clear instructions ensured a smooth platform transition and user adoption.

Result

  • Revenue Growth

    Surpassed seven figures, generating over $1.2 million in annual revenue.

  • Operational Efficiency

    Streamlined sales process led to faster client onboarding and smoother sales conversions.

  • User Adoption

    High engagement from the sales team, who now actively use the CRM daily.

  • Scalable Systems

    Positioned for continued growth with scalable, automated systems in place.

By partnering with The Business Catalyst, The Mobile Cigar Lounge transformed its sales process, leading to significant revenue growth and enhanced operational efficiency. The custom CRM solution not only streamlined their workflow but also empowered their team to consistently deliver exceptional client experiences.

Royvon’s success highlights three key lessons for growing businesses:

Because of Lisa, we hit seven figures last year and are on track to surpass that again this year, reaching over $1.2 million.
Joey Mac Dizon
Founder & CEO, The Mobile Cigar Lounge
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