CREATING IDEAL

Customer Journeys

We understand how important it is to Improve not only your client’s experience with your business but yours too.

Creating Ideal Customer Journeys

We understand how important it is to Improve not only your client’s experience with your business but yours too.

The problem is that in order to do that you have to get your head out of your business to get the birds eye view and see what the journeys have become, and what you’d like them to be, alongside possibly needing to get all geeky with software and have them talking to one another which can feel overwhelming and stressful.

We believe that every person that has a touchpoint with your business, including yours, should be a positive and efficient experience, which is why whether we are reviewing an existing journey or creating a brand new customer journey, we guide you, hold your hand and do the heavy lifting.

Here's How We Do It

  • 1. We audit what you’re doing
  • 2. We put a plan into place of what needs to be done
  • 3. We implement the plan
  • 4. We train you in maintaining the plan

So that it brings elegance and flow to all your marketing, systems, operations and process – and you can stop chasing your tail losing leads and customer faith and instead do what you love in your business (or with your now ‘free time’) whilst growing your sales. 

What is a Customer Journey?

A customer’s journey will likely start in your marketing where they begin as a prospect.

They’ll pass through your sales pipeline where they become a lead where you educate and nurture them into becoming a paying client, and then deliver an amazing experience with your product or service converting them into a raving fan.

These journey’s are not just about marketing, they tie in with every single touchpoint and interaction with your business including your operations and finance.  These journey’s also embrace your staff, suppliers and partner’s experience your business

How Easy Are They Finding It?

Are they having to burn a load of unnecessary calories and jump through a load of hoops, ending up tired and worn out?

We design, plan and process out, with you, the ideal blueprint for every pathway, twist and turn of your business flow with the aim to improve the experience that you and your contacts are having. 

  • This Creates Time by Improving Efficiency
  • Increases Sales Production
  • Gets you really (really) organised.

Automate

Save Time

Grow Sales

Having stuff just happen, automatically, leaves less room for stuff to slip through the cracks and leaves you more time! 

This isn’t about removing the human touch – it’s more about using automation to create more space for an enhanced human experience.  If you’re saving time with the menial smaller tasks, getting the boring stuff out of the way, you have more time and headspace and are able to better serve all those that have touchpoints with your business, whatever their role.

When we implement automation in a business – it’s to increase the efficiencies.  It could be a sales follow up, an email template, knowing who to call, when and about what.

If you can save 5 minutes, 20 times a day you’ve just gained 30 working days a year (we’ve done the math).

  • Are you digging around in your sent items to find that proposal you sent out to follow up on or use the template again?
  • Is that customer waiting for a call back? Did someone else start the conversation on your behalf and you’ve no idea what was said?
  • Are your new leads attended to and served instantly?
  • Are the right people getting the right info at the right time?
  • Getting out of spreadsheet hell
  • Reporting at your fingertips
  • And on and on and on ……

You may feel that there is so much being left on the table and you can’t seem to find a way to seal the cracks.

Having so much heavy lifting done for you feels like a breath of fresh air and perspective clearing the clutter and jumble.