From Chaos to Scale

Royvon Dog Hotels & Training has been a trusted name in pet care for over 60 years, helping dog owners build better relationships with their pets through expert training and accommodations. As the business grew, managing the operational side became increasingly complex, leading to inefficiencies and lost revenue opportunities.

  • Industry: Pet Care Services
  • Niche: Premium Dog Boarding, Training and Behavioural Services
  • System Users: 21
  • Integrations included: Industry specific CRM (Gingr)

The Challenge

Royvon faced several operational challenges that limited their growth potential:

  • Fragmented Lead Management

    Leads came in from multiple sources, including social media, WhatsApp, email, and SMS, with no unified system to track or manage them.

  • Slow Response Times

    Without automation, potential customers were waiting too long for responses, leading to lost sales opportunities.

  • High Technology Costs

    The business was paying for multiple software tools that didn’t integrate well, creating inefficiencies for the team

  • Scaling Difficulties

    The lack of streamlined processes made it difficult to grow at the pace they wanted.

  • Disorganised Lead Management

    Leads flowed in from multiple channels—social media, WhatsApp, email, and SMS. No centralised tracking system, leading to missed opportunities.

  • Limited Reporting and Oversight:

    Without clear visibility into sales performance, marketing ROI, and staff activity, scaling the business felt risky and unmanageable

  • Disconnected Meta Business Accounts

    Royvon operated three separate Meta (Facebook/Instagram) Business Accounts, causing inefficiencies in inbound enquiries, managing ad campaigns and tracking results.

  • Poor of Staff Experience

    Existing systems lacked user-friendly processes, and staff were not adopting the system easily

“We were juggling multiple systems for lead management, marketing, and sales. Response times were slow, and honestly, we were leaving money on the table.”

The Solution

We implemented a fully integrated system that streamlined Royvon’s operations, reduced costs, and empowered the team to deliver a consistent and high-performing customer experience:

To overcome these challenges, Royvon migrated to a fully integrated CRM that centralized all leads and automated responses across all channels. Key improvements included:

  • Instant, Professional Replies

    Every inquiry, regardless of where it came from, now received an immediate and professional response.

  • Industry-Specific CRM Integration

    Royvon connected their CRM with Meta Business Accounts and other essential platforms for seamless operations.

  • Complete Team Onboarding & Training

    The transition was smooth, ensuring all staff could efficiently use the new system.

“Now, no matter where the lead comes from, they get an instant, professional reply.”

  • Seamless CRM Migration & Integration

    We migrated Royvon from their outdated CRM to a more powerful system and integrated it with their industry-specific CRM, ensuring all customer data and workflows were unified.

  • Omnichannel Lead Management

    All leads from social media, WhatsApp, email, and SMS are now automatically captured and tracked in one centralized platform, eliminating missed opportunities.

  • Automated Responses Across All Channels

    Auto-responders were set up for every communication platform, providing instant engagement and guiding leads smoothly through the sales process.

  • Meta Business Account Integration

    We connected Royvon’s three separate Meta Business Accounts to the system, streamlining ad management and ensuring consistent tracking of marketing performance.

  • Robust Sales Process & Advanced Reporting

    A customised sales pipeline was built with detailed reporting, giving the owners real-time insights into marketing performance, sales conversions, and staff productivity.

  • Staff Training & Onboarding

    Comprehensive training and onboarding sessions were provided for all 30 staff members, ensuring every team member—from sales to operations—could confidently use the system.

  • Full Customer Journey Visibility

    Management now has a clear view of where every prospect and customer is in the buying process, ensuring no step is missed and every interaction is handled appropriately.

Success

  • 7-Figure Revenue Growth

    Royvon successfully scaled to over seven figures in annual revenue by improving lead management, marketing efficiency, and sales conversions.

  • Streamlined Operations

    The fully integrated CRM and automation reduced manual work, freeing up staff to focus on high-value tasks.

  • Cost Savings

    Cut tech costs by 20% and eliminated four unnecessary software tools.

  • Instant Lead Engagement

    Automated responses across all channels drastically cut response times, increasing lead conversion rates.

  • Optimised Marketing Performance

    With the Meta accounts integrated and robust reporting in place, Royvon optimised its ad spend and significantly improved ROI.

  • Stronger Team Efficiency

    System-wide training empowered staff to confidently manage leads, track performance, and deliver consistent customer experiences.

  • Scalable Growth Infrastructure

    Royvon now operates with a scalable system that supports growth without adding complexity.

  • Improved Lead Management

    Every lead is now tracked and followed up on, ensuring no missed opportunities.

  • Aligned Teams

    Sales and marketing teams now work in sync, improving conversion rates and customer experience.

  • Complete Business Visibility

    The leadership team has full oversight of every lead, sale, and customer touchpoint.

“We have complete visibility into every lead, every sale, and every customer touchpoint.”

By migrating and integrating Royvon’s systems, automating lead management, and providing hands-on training, we helped Royvon Dog Hotels & Training unlock scalable growth and operational clarity. The result is a fully optimised business model that delivers consistent customer engagement and drives sustainable revenue growth.

Royvon’s success highlights three key lessons for growing businesses:

  • Centralization is Key

    Unifying lead and sales management in one system prevents inefficiencies and revenue loss.

  • Automation Boosts Growth

    Automated responses and workflows improve customer experience and lead conversion rates.

  • Technology Should Work for You

    Eliminating unnecessary software and integrating the right tools can cut costs and increase team efficiency.

“If you’re struggling with managing growth or feel like you’re stuck in the weeds with your business systems, I’d highly recommend investing in a solution like this. It’s been a complete game-changer for Royvon, and it can be for your business too.”

Transforming Business with the Right Systems

By investing in automation and an integrated CRM, Royvon transformed its operations, increased revenue, and gained full control over customer interactions. Their journey is a perfect example of how strategic automation can help businesses scale efficiently without overwhelming their teams.

Are you facing similar challenges? The right systems can help you gain control, cut costs, and scale your business with ease.

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