Ideal Patient Journey
Features
Please note that the features listed were at the time of this page being published and may have varied. Please check with respective software providors to ensure you have the latest and most up to date information
| Communications & Marketing | Ideal Patient Journey | Chatbot | Dengro |
|---|---|---|---|
| Chatbot | ✓ | ✓ | ✓ |
| Whatsapp Bot | ✓ | ||
| Facebook Messenger | ✓ | ✓ | ✓ |
| Instagram Messenger | ✓ | ✓ | ✓ |
| Sales Pipeline visibility | ✓ | ✓ | ✓ |
| Automated conversation flow (customisable) | ✓ | ||
| Centralised 2 way Omnichannel (Facebook/Insta/SMS/Whatsapp) | ✓ | ||
| Inbound SMS | ✓ | ||
| Outbound SMS | ✓ | ||
| Auto responders (sms/email/Whatsapp) | ✓ | ||
| Email Broadcasts | ✓ | ||
| Unlimited Treatment Email Nurtures (Treatment or Event specific) | ✓ | ✓ additional charge | |
| Native Webforms/Webcapture | ✓ | ||
| Connection/Integration to webforms and landing pages | ✓ | ✓ | |
| Facebook lead capture | ✓ | ✓ | ✓ |
| Google Ads lead capture | ✓ | ✓ | ✓ |
| Review Requests | ✓ | ||
| Feedback Surveys | ✓ | ||
| Unlimited lead sources | ✓ | ||
| Unlimted Integrations (ClickFunnels, Leadpages, Facebook Leadforms, chatbots etc) | ✓ |
| Reporting | Ideal Patient Journey | Chatbot | Dengro |
|---|---|---|---|
| Multi site (reporting) | ✓ | ✓ | |
| Lead Reporting | ✓ | ✓ | |
| Campaign Specific reporting | ✓ | ||
| Keyword reporting | ✓ | ||
| Lead Velocity reporting (from lead to paying patient) | ✓ | ✓ | |
| Sales Pipeline Reporting (where are my leads now in the system?) | ✓ | ✓ | |
| Google Analytics Reporting | ✓ | ||
| Web Analytics | ✓ | ||
| Enquiry & Follow up Dashboards | ✓ | ✓ | |
| Customisable Dashboards | ✓ | ||
| Cashflow forecasts (Based on Treatment plans sent) | ✓ |
| Operations & Staff Training | Ideal Patient Journey | Chatbot | Dengro |
|---|---|---|---|
| Task and contact overview | ✓ | ✓ | |
| Workflow Pipeline | ✓ | ✓ | ✓ |
| Automated Sales Pipeline managment | ✓ | ✓ | |
| Enquiry tasks | ✓ | ✓ | |
| Lead Management System | ✓ | ✓ | |
| Full CRM | ✓ | ||
| Lead Capture, Management and Nurture | ✓ | ✓ | |
| Segmentation (who is interested in what and where did they come from) | ✓ | ||
| Centralised patient/contact data | ✓ | ||
| Treatment Plan (Quote) Tracking | ✓ | ||
| Smile Capture (photos) & Follow up | ✓ | Chat bot only | |
| Patient Management Software Integration | ✓ | ||
| Staff Training portal | ✓ | ||
| Face 2 Face Training | ✓ | ||
| Practice owner Business & Marketing Support | ✓ | ||
| GDP referral system | ✓ | ||
| Fully customisable | ✓ | ||
| Up to 3 sites | ✓ | With additional charge | |
| Gdpr compliant | ✓ | ✓ | ✓ |
| Gdpr documentation | ✓ | ||
| Smile viewer | ✓ | ||
| Done for you setup | ✓ | ✓ | ✓ |
| Connect to pms | ✓ | ||
| User permission | ✓ | ||
| Syncs email with Microsoft and Gmail | ✓ | ||
| Track engagment with emails (opened/clicked) | ✓ |